ABQ TV Mount Return & Service Guarantee Policy
ABQ TV Mount is committed to providing the highest quality TV mounting, wire concealment, and home theater installation services in Albuquerque, Rio Rancho, and surrounding areas. Your satisfaction is guaranteed — and our policies are designed to ensure your peace of mind when choosing a local, professional installer.
Our Service Satisfaction Guarantee
- We guarantee our TV mounting, cable/wire concealment, and home cinema installation services for 30 days after completion.
- If you are not satisfied or notice issues with your installation, contact us within 30 days for a complimentary service revisit and correction at no additional cost.
- All workmanship is covered by our satisfaction guarantee. We stand behind every TV wall mount and AV project.
Refunds, Rescheduling & Cancellations
- Refunds for Services: Once a TV mount, wire concealment, or home theater installation is completed and signed off, service fees are non-refundable except in cases of clear installation error or dissatisfaction reported within 30 days.
- Product Refunds: Mounting hardware or cables purchased through ABQ TV Mount are eligible for return within 14 days if unused and in original packaging. Please retain your receipt.
- Defective Products: Hardware found defective within 14 days will be exchanged or refunded.
- Appointment Changes: You may cancel or reschedule your appointment free of charge up to 24 hours before your scheduled time. Same-day cancellations may incur a $25 late cancellation fee.
What’s Not Covered
- Damage to TVs or equipment not handled by our technicians during installation.
- Damage or issues resulting from DIY alterations after our service.
- Warranty claims for products not purchased from ABQ TV Mount (manufacturer warranty may apply).
- Installation or removal of devices not originally installed by ABQ TV Mount.
How to Request a Refund, Return, or Service Visit
To request a refund, product return, or to schedule a warranty revisit, please contact our friendly team:
- Phone: (505) 306-7312
- Email: info@abqtvmount.com
- Contact Form: Contact ABQ TV Mount
Why Choose ABQ TV Mount?
- Locally owned and operated in Albuquerque, NM.
- Licensed, insured, and experienced TV wall mount installers.
- Clear, up-front pricing and friendly customer support.
- Fast, reliable service — satisfaction guaranteed!
Last updated: July 2025.
This return policy applies to all residential and commercial services booked through ABQ TV Mount in Albuquerque, Rio Rancho, and surrounding areas.